TRANSFERABLE SKILLS

• During my tenure in the hospitality industry, particularly within hotels and cruise ships, I honed my ability to engage directly with customers. This immersive experience provided me with invaluable insights into their reactions to various products, experiences, and even the language used to convey them. I discovered the profound impact that subtle adjustments can have on enhancing user experiences. Moreover, my commitment to empathy and exceeding expectations emerged as cornerstones of exceptional customer service.

• My roles in public relations and administration further broadened my perspective. Here, I cultivated a keen understanding of the broader business landscape, which proved instrumental in implementing innovative solutions. I developed a deep awareness of how digital products can influence the day-to-day operations of an organization and its diverse stakeholders.

• Throughout my career, I've consistently found parallels between effective communication strategies and UX design principles. Each role has reinforced my ability to empathize with users and customers, fostering meaningful connections at every touchpoint. This inherent understanding and relatability have been constant companions in my professional journey, driving my passion to delve deeper into the realm of user experience design.